Guide
How to claim a windscreen repair or replacement on insurance
Most comprehensive car insurance policies in Australia cover windscreen damage. The details — excess, which repairer you can use, and whether glass is covered at all — depend on your policy.
By the Rapid Response Autoglass team · Updated
The short answer
Check your policy for glass cover and your excess, lodge the claim with your insurer, then give us your insurer and claim number when you book. Some policies offer a windscreen option with a reduced or no excess; chip repairs are often cheaper to claim than replacements.
Step by step
- Photograph the damage and note when and where it happened.
- Check your policy or call your insurer to confirm glass cover and the excess.
- Lodge the claim and ask whether you can choose your own repairer.
- Call 0498 700 798 with your insurer, claim number and vehicle details.
- We fit the glass at your home or work. You pay any excess required by your policy.
Things to check in your policy
- Glass or windscreen cover — sometimes an optional add-on.
- Excess — some insurers waive or reduce it for windscreen claims, especially repairs.
- No-claim bonus — ask whether a glass claim affects it.
- Choice of repairer — some policies let you choose; others use a preferred network.
Not insured for glass?
If you're on third-party only, or the cost is close to your excess, paying directly can be simpler. Ask us for a quote — see what goes into windscreen replacement cost.
Topic guide
Everything about insurance, cost and the law
- Overview: Windscreen insurance claims
- Insurance excess ›
- Windscreen replacement cost ›
- Cracked windscreen laws in QLD ›
- Roadworthy & safety certificates ›
- Hail damage ›
Frequently asked questions
Can I claim my windscreen on insurance?
Many comprehensive policies include glass cover, sometimes with a reduced or waived excess. Check with your insurer first, then let us know your insurer and claim number when you book. See our insurance guide.
Will a windscreen claim affect my no-claim bonus?
It depends on the insurer. Many treat glass claims separately, but ask before you lodge.
Is it worth claiming a chip repair?
Often, yes — some insurers waive the excess for repairs. If not, the repair cost may be close to your excess, so compare before claiming.
How do I get a quote?
Call or text 0498 700 798 with the make, model and year of the vehicle, the suburb it's in and a photo of the damage, or use the quote form.
Related pages
Damaged glass? We'll come to you.
Call or text a photo of the damage for a quote. Mon–Fri 7am–5pm, Sat 10am–3pm.
0498 700 798